Frequently Asked Questions
1. General Skate Questions
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What is the difference between a Longboard and Shortboard Skateboard?
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How do I choose between a Longboard and a Shortboard?
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What kind of wheels do you recommend for somebody that does not like bumps in the road?
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Why does my Longboard stop suddenly when I hit a crack on the pavement?
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Why does my skateboard not go straight?
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How do I maintain my skateboard?
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Can I use WD40 on my bearings?
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When do I know I need new bearings?
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Why do I loose control when I go down hills?
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What is the difference between “Reverse-Kingpin” and “Traditional” skateboard trucks?
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Someone told me to flip my hanger what does that mean?
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My trucks are squeaking whenever I turn, what is causing it and how do I fix it?
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Will getting better bearings make me go faster?
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What do you mean by "wheel hardness"?
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What effect does durometer have on my ride?
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What kind of wheel should I buy?
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What kind of truck should I buy?
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What kind of deck should I buy?
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What kind of bearings should I buy?
2. Choosing What to Get
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What is {insert any longboard term}?
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How does a beginner choose a longboard?
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How can i stop my longboard from wobbling when i go faster?
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What parts make up a complete longboard?
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How do I protect the nose and tail of my longboard?
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What wheels do you recommend for riding on not-so-smooth surfaces?
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Why does my board stop suddenly when I hit a crack on the pavement?
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What is the difference between a “longboard” and a “mini longboard”?
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Should I get slide gloves?
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Skateboarding pads are expensive! Do I really need them?
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Do helmets look funny?
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What are leathers and when do I need them?
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What does flipping my hanger do and how do i do it?
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My trucks are squeaking whenever I turn — what is causing this and how do I fix it?
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Why do I lose control when I go down hills?
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Why does my longboard not go straight when it rolls along by itself?
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How do I maintain my longboard?
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What's the difference between “Reverse-Kingpin” and “Traditional” skateboard trucks?
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When do I know I need to get new bearings?
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How do I clean/maintain my bearings?
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Will getting better bearings make me ride faster?
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What effect does the wheel’s durometer have on my ride?
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What do you mean by "durometer"?
3. Placing an Order
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Will my package be shipped today?
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When will my package be delivered with Free Ground Shipping?
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When will my package be delivered with expedited UPS shipping options?
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What forms of payment do you accept?
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What do I need to know about International Shipping?
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What is your return policy?
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Can I change my delivery address after I have placed my order?
4. Muirskskate's Most Frequently Asked Questions
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How do I return a product that I have not used?
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Can I place an order with Paypal through email?
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Can I get some free stickers?
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Why is my order’s tracking number not working?
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Why do I see a duplicate pending charge on my statement? What happens next?
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Will my longboard come ready to ride?
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Does Muirskate Sponsor?
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I am having a longboarding event. Will Muirskate sponsor it?
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I have not received an email confirming my new User Account? What do I do now?
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This is my first time buying a new longboard. Can you help me find the perfect longboard?
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What quantity (Trucks, Wheels, Bushings) should I choose to complete my longboard?
5. Gift Card FAQ
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Why do Gift Cards not count towards a Free Gift?
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What happens if I purchase more than 1 Gift Card?
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Can I use my Gift Card in person at the Warehouse?